Field Software Support Specialist

Toronto, Ontario, Canada


Job Description
NRSC-070314-003i

Field Software Support Specialist

Toshiba Global Commerce Solutions is currently looking for a Field Software Support Specialist to join our team in Toronto, Canada. The Field Software Support Specialist will serve as a primary technical point of contact and provides solution delivery, installation, configuration, and maintenance support along with product mentoring, advanced troubleshooting, and problem management. Additionally, the Field Software Support Specialist will manage challenging issues by communicating with the development team and project leadership.

Responsibilities of the Field Software Support Specialist:
Learn the Toshiba TCxGravity solution and provide on-site support 
Maintain high customer satisfaction during solution testing, pilot, and roll out
Setting customer expectations 
Composing and implementing a plan for problem resolution  

Required Skills:
A Bachelor’s degree in Information Systems, Computer Science or a related field 
Exceptional written and verbal communication
Exceptional problem solving and troubleshooting 
Self-sufficiency with Windows and Linux-based operating systems, including software installation
Web application and server concepts, especially WebSphere, JBOSS, and/or WebLogic; comfort with moderate configuration and/or administration
Exposure to XML
Relational database concepts and tools (IBM DB2, Oracle, SQL Server) and basic understanding of SQL

Preferred Skills:
Scripting in Linux and/or Windows
Use of  XQuery/XPath and XSLT
Software testing including authoring and executing test cases
Exposure to retail concepts and/or applications
Familiarity with Sterling Commerce
Experience with Retail POS devices and JavaPOS

About the Company:
Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, CVS, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals.



Job number: 683
Category: Maintenance/Technical Support
Location: Toronto, Ontario, Canada
Date: September 19, 2014

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